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This notice explains how 3D PRINTING ACADEMY LTD handles personal information relating to website visitors, customers, parents and carers, learners, schools, educators, instructors, partner organisations and people who contact us.
Who controls your information
3D Printing Academy is operated by 3D PRINTING ACADEMY LTD, company number 14919381, whose registered office is Unit 12 Whittenham Close, Slough, Berkshire, United Kingdom, SL2 5EP. The company is the controller for personal information it decides how and why to use. A school or other commissioning organisation may be a separate controller for information it collects and instructs us to use.
Privacy enquiries can be sent to info@3dprintingacademy.uk or to the registered office shown on this page.
Information we collect and where it comes from
We may receive information directly from you, from a parent or carer, from a school or authorised organisation, from an instructor or delivery partner, from payment and website providers, or from your use of the website.
- Names, addresses, email addresses, telephone numbers, account and authentication details.
- School, organisation, role, programme-enquiry and correspondence information.
- Booking, attendance, order, payment-status, refund and transaction records. Full payment-card details are normally handled by the selected payment provider and are not stored by us.
- Learner details needed to organise and deliver a programme, including age group, authorised collection details, emergency contacts, accessibility needs and relevant medical or support information.
- Messages, support requests, complaints, consent records, incident records and safeguarding information where necessary.
- Technical and security information, including IP address, browser, device, login, fraud-prevention and cookie-preference records.
- Photographs, videos, learner work, testimonials and publicity permissions only where an appropriate permission or other lawful basis applies.
How and why we use personal information
| Purpose | Typical lawful basis |
|---|---|
| Answering enquiries, creating accounts, processing bookings and providing programmes | Contract or steps requested before a contract |
| Payments, accounting, tax records and responding to lawful authorities | Contract and legal obligation |
| Website security, fraud prevention, service administration and improvement | Legitimate interests, recognised legitimate interests where applicable, and legal obligation |
| Health, accessibility, emergency and safeguarding information | A lawful basis under the UK GDPR plus an appropriate special-category condition where required |
| Optional marketing, publicity, testimonials and non-exempt storage technologies | Consent, or legitimate interests where direct-marketing law permits and an opt-out is provided |
| Responding to an immediate threat to life or serious safety | Vital interests or another applicable safeguarding basis |
Where we rely on legitimate interests, we consider necessity, proportionality and the effect on individual rights. Where we rely on consent, it can be withdrawn without affecting earlier lawful use.
Children and learner information
Children merit specific protection. Most learner information is supplied by a parent, carer, school or authorised organisation. We use it only for clear, age-appropriate and necessary purposes, with the learner’s best interests treated as a primary consideration.
Health, disability, allergy, accessibility or other special-category information is restricted to people who need it for safe and inclusive delivery. We identify both a lawful basis and an applicable special-category condition before using it. We do not use learner information for behavioural advertising and do not knowingly send direct marketing to children.
Marketing and service communications
Booking confirmations, safety information, timetable changes and account messages are service communications, not marketing. Optional marketing is kept separate. You can unsubscribe using the method in the message or by contacting us. We may keep a limited suppression record so that an opt-out continues to be respected.
How long we keep information
We keep information only for as long as reasonably necessary for its purpose, legal duties, safeguarding, accounting, insurance and dispute handling. Our working schedule includes:
- General enquiries, normally up to 24 months after the last meaningful contact.
- Booking, order and transaction records, normally up to 6 years where needed for tax, accounting, contractual or legal-claim purposes.
- Marketing preferences until consent is withdrawn or the information is no longer useful, with suppression records retained where necessary.
- Retained only for as long as necessary under our safeguarding and legal obligations.
A specific record may be retained longer where an active complaint, legal claim, safeguarding concern or regulatory requirement makes that necessary.
Your data-protection rights
Depending on the circumstances, you may have rights to be informed, access information, correct inaccurate information, erase information, restrict or object to use, receive certain information in a portable format, withdraw consent and challenge qualifying automated decisions. These rights are not absolute. We may need to verify identity and authority before acting, especially where a request concerns a child or another person.
Automated decision-making
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on learners or customers. If that changes, we will explain the logic and consequences, provide required safeguards, and enable eligible individuals to obtain human intervention and challenge the decision.
Security and international transfers
We use proportionate technical and organisational measures intended to protect information against unauthorised access, loss, misuse or alteration. Access is limited according to role and operational need.
If information is processed outside the United Kingdom, we use an adequacy regulation, approved contractual safeguard or another lawful transfer mechanism, together with a proportionate assessment where required.
Data-protection complaints
You may complain if you believe we have not handled personal information lawfully. Use our Data Protection Complaints Procedure. We will provide a clear route to complain, acknowledge the complaint within the applicable legal period, investigate it appropriately, keep you informed where necessary and communicate the outcome without undue delay.
You may also complain to the Information Commissioner’s Office. We would appreciate the opportunity to address the concern first, but this does not restrict your right to contact the regulator.
Contact
Email info@3dprintingacademy.uk, telephone 01753 299 636, or write to 3D PRINTING ACADEMY LTD at Unit 12 Whittenham Close, Slough, Berkshire, United Kingdom, SL2 5EP.
